Welcome to the UKFSS Documentation

Contents:

• 1. UKFSS (Software as a Service) service definition.
• 2. Overview of the service
• 3. Data security and disaster recovery.
• 4. Onboarding and offboarding support.
• 5. Service constraints
• 6. Service levels
• 7. Response times
  • 7.1. Resolution times for incident types are as follows.
• 8. Technical requirements
• 9. Outage and maintenance management
  • 9.1. Hosting options and locations
  • 9.2. Access to data (upon exit)
  • 9.3. Security